Forward, Summer 2016 Issue

airforwarders.org

Summer 2016

Forward Magazine

oving turns routines upside down and

backward. One of our clients returning

to Australia with an 11-year-old husky

collie mix found out how upside down.

Their pet, Annie Anzac, did not pass

the rabies blood test to return home

which meant Annie had to stay in the U.S.

over Christmas without her family. Our experience moving

pets to 163 countries including Australia and our certifica-

tions made all the difference for Annie Anzac and the Men-

hinicks when she arrived home safely two months after her

family. Hiring professional pet movers can take the stress

out of such a move. Here are eight key factors to share with

your relocating clients.

#1 Ask all the questions you wish

Make sure the companies thoroughly

answer each question.

#2 Longevity

How long has the company been in business?

Pet transportation is a complex industry

and less competent providers are weeded

out within the first few years. Choose an

established firm. Ask if the owner has been

involved since the company opened or is

new. Experience can make the difference—

especially for international moves.

#3 Services

Ask how many animals the company

moves each year and inquire about their

credentials. Ask about their experience

with the destination and origin countries.

Ask how they streamline documentation

and international pet health certificates,

which may be needed. Ask how they will

communicate with pet owners and how pet

owners can reach their pet move specialists.

#4 Relationships

Does the pet transporter have relationships

with all of the major airlines or just a

few? What do they understand about the

international marketplace, varied cultural

customs and differences in each destination?

Probe to determine if the pet move

specialists regularly manage moves to specific

geographic regions. Do they manage moves

all around the world and make relationship

building an integral part of their work?

HELPING YOUR CLIENTS

SELECT A PET TRANSPORTER

By Dr. Walter Woolf,

Founder and Chairman, Air Animal Inc.